Is TickPick legit? A look at pricing, reviews, and buyer protection

What is TickPick?

TickPick is a secondary ticket marketplace founded in 2011 by Chris O’Brien and Brett Goldberg. It doesn’t sell tickets directly; instead, individual sellers list their event tickets on the platform, and buyers can browse and purchase those tickets through TickPick’s website or mobile app. Events include a wide variety of options, from sports and concerts to stand-up comedy and the theater.

TickPick’s features include: 

• Transparent pricing with no service fees. The price you see is the price you’ll pay
• Seating charts with interactive seat views
• Deal score tags to help you find the best tickets for you, including Best Seat, Best Deal, Lowest Price, Premium Deal, and Budget Deal
• Special tools for event organizers
• Price alerts
• Price freeze to lock in a price for a limited time before purchasing
• BestPrice Guarantee: If you find a better price for the same ticket within 30 minutes of placing your order, TickPick will give you 110% of the difference in price as account credit
• BuyerTrust Guarantee: Ensures your tickets are valid (more on that below)

Does TickPick really have no fees?

TickPick doesn’t have traditional service fees—the price you see when viewing tickets is the same price you’ll pay at checkout (in most cases).

However, that doesn’t mean that there are no fees in the system at all. The platform charges sellers a 15% commission on sold tickets—and sellers usually factor that cost into the ticket’s listed price. So instead of adding a separate service fee at checkout like many competitors do, the fee is built into the upfront price.

Note that since sellers pay commission, a lack of buyer service fees at checkout doesn’t automatically mean TickPick is cheaper than other options. 

We price-checked TickPick versus Ticketmaster for two events: a Blue Jackets hockey game at Nationwide Arena in Columbus, Ohio, and a J. Cole concert at Spectrum Center in Charlotte, North Carolina. Here are the total prices for two tickets to the same seats at both events.

As you can see, TickPick was cheaper for the Blue Jackets game, but Ticketmaster was cheaper for the J. Cole concert. Of course, these are just representative examples, so if you want the best deal, it’s best to check specific ticket prices on multiple sites before deciding where to buy.

There are also a few circumstances when buyers might be subject to fees, including: 

• Local pickup orders
• FedEx-shipped orders
• Sales tax in some states as required by law 

Is TickPick reliable?

Yes, TickPick is considered a reliable site due to a history of positive reviews and its BuyerTrust Guarantee. It’s also BBB accredited and currently holds an A- rating, which may reassure some buyers (though BBB accreditation is voluntary and not a government endorsement).

That said, like with any peer-to-peer resale service, there is always a chance that you could run into issues that are outside of TickPick’s control—but they have measures to protect buyers in these cases. 

BuyerTrust Guarantee

TickPick’s BuyerTrust Guarantee promises that: 

• Tickets are authentic and valid
• They will be delivered in time for the event
• If the event is canceled, TickPick will work with you to refund your order or credit your account
• If there is an emergency—such as the tickets not working or the seller failing to deliver—TickPick will replace your tickets with those of equal or better quality (though they could refund or credit your account if tickets are no longer available)

Security of transactions

TickPick uses HTTPS encryption with SSL certificates for secure transactions. The company accepts all major credit cards—Visa, MasterCard, American Express, and Discover—in addition to well-known and trusted payment methods like Apple Pay, PayPal, Google Pay, Samsung Pay, Venmo, and Klarna. 

Is TickPick legitimate for selling tickets?

TickPick is indeed a legitimate option for selling event tickets. There is no cost to list your tickets for sale—TickPick charges a 15% commission only when they sell (though rates may vary depending on seller tools or promotions). 

TickPick seller features include: 

• FanLink: Create a custom, shareable link to your tickets. When someone makes a purchase, the 15% commission will be given back to you as TickPick credit
• AutoPrice: Automatically adjusts your ticket prices based on demand
• AutoList: List TickPick tickets on other marketplaces for free and manage everything in your TickPick dashboard
• Credit Boost: You can offer a 5% TickPick credit to anyone who buys your tickets (but note that it will increase your commission rate to 20%)

TickPick reviews and complaints

TickPick boasts excellent ratings from the app stores and major review sites, including Trustpilot and SmartCustomer (formerly SiteJabber), and has an A- rating with the Better Business Bureau. 

Here are TickPick ratings at the time of this writing: 

• Trustpilot: 4.7 stars out of over 4,100 reviews
• SmartCustomer: 4.8 stars out of over 4,800 reviews
• BBB: A- rating, 4.45 stars out of over 900 reviews
• Apple App Store: 4.8 stars out of over 7,600 ratings
• Google Play Store: 4.8 stars out of over 51,000 reviews

Positive reviews often say that TickPick has:

• Low prices and transparent pricing
• An easy purchasing experience
• Fast ticket delivery
• Excellent price tracking
• Free upgrades or credit if something goes wrong

Despite the many good reviews, there are some TickPick complaints. Negative reviews cite reasons like: 

• Trouble getting ahold of customer service/slow support
• Prices that are the same or higher than those on other sites, despite “no fees”
• Issues with getting tickets on time and refunds for canceled shows

Alternatives to TickPick

SeatGeek and StubHub are two popular TickPick alternatives, each with similarities and its own unique features. Here’s how TickPick stacks up to SeatGeek and StubHub. 

Fees

TickPick

• No service fees for buyers
• 15% seller commission

SeatGeek

• Buyer fees vary based on the event and ticket type
• 10% seller commission

StubHub

• Buyer and seller fees vary based on ticket price, time to the event, and supply and demand

Buyer protection

All three services guarantee valid tickets with on-time delivery. If there is an issue, they promise to attempt to find comparable or better tickets. If that fails or an event is canceled, they will issue a refund or account credit. 

Features

All three services have interactive seat maps with views, price alerts, and deal scoring systems. TickPick also offers its BestPrice Guarantee and price freezes that allow you to lock in ticket prices for a limited time.

Beyond those features, the primary differentiator between TickPick, SeatGeek, and StubHub is the fee structure, but you still need to check prices to see which has the best deal. 

We price-checked all three for two tickets for the same seats at a Blue Jackets hockey game at Nationwide Arena in Columbus, Ohio, and a J. Cole concert at Spectrum Center in Charlotte, North Carolina. Here are the final prices: 

In these examples, TickPick was the cheapest option – but that’s not always the case, so it pays to compare prices before deciding where to buy event tickets. 

FAQs

Is TickPick trustworthy?

TickPick is as trustworthy as other major event ticket resale sites, including SeatGeek and StubHub. It guarantees tickets are valid, and if there is an issue, the company offers free upgrades, account credit, or refunds to compensate buyers. TickPick also has many positive reviews on various platforms like Trustpilot and app stores. 

How does TickPick work?

TickPick is an event resale site where sellers can list their tickets for sale. Buyers can browse tickets, set price alerts, and purchase tickets once they’re ready. Sellers are responsible for sending tickets to buyers. TickPick has no buyer fees, so the pricing you see is “all in.” 

Is TickPick safe?

Yes, TickPick is safe because it encrypts transactions and accepts major credit cards such as Visa, MasterCard, Discover, and American Express as well as PayPal—all of which offer buyer protection for fraudulent charges. Moreover, TickPick provides its own guarantee that all tickets are valid and will be delivered on time. 

How does TickPick make money?

TickPick makes money by charging sellers a 15% commission on sold tickets. There is no fee to list tickets for sale and buyers never pay service fees. 

Does TickPick guarantee tickets are real?

Yes, TickPick guarantees tickets are real and that they will be delivered to buyers on time before their events start. If there are any issues with tickets, TickPick will help buyers find comparable or better seats; if seats are not available, they will refund the tickets or credit buyer accounts. 

How are TickPick tickets delivered?

In most cases, TickPick tickets are delivered electronically through mobile apps. In some cases, they can be sent via FedEx or delivered via local pickup.